Support
Need help with JagKoll? Here is how to reach us, and answers to the most common questions.
Contact us
Email support@jagkoll.se. You can write in Swedish, English or Serbian. Tell us which device and which browser or app version you use. We usually reply within a few working days.
Forgotten password
Reset your password with the email address your household signed up with. The link in the email is valid for a limited time.
Leaving child mode
To switch from a child profile back to an adult one, sign out and sign in again with the household's email and password. This keeps children out of the adult profiles. If you have forgotten the password, reset it as described above.
Not getting notifications
Check that notifications are turned on in Settings on this device, and that your phone or browser allows notifications from JagKoll. On iPhone, the web version can only send notifications after it has been added to the Home Screen.
Deleting your account
See how to delete your account and what is deleted.
Your data
Read our privacy policy to see what we store and why.